Shop Talk Her Way is where former shop owner and coach JeanAnn Saint Grace opens up the books on what it really takes to run a profitable, sustainable, and well-balanced auto repair business.
With decades of experience in bookkeeping, operations, and leadership, JeanAnn brings an honest, no-fluff approach to shop management — all from a woman’s perspective. From financial systems and staffing to communication and culture, she shares insights that help shop owners (and especially women in the industry) take control, build better businesses, and enjoy the ride.
Whether you’re turning wrenches, balancing the books, or scaling to your next location, you’ll find encouragement, strategy, and a healthy dose of “you’ve got this” in every episode.
Shop Talk Her Way is an AutoFix Auto Shop Coaching production — helping shops thrive, her way.
Thanks to WorldPac and the WorldPac Training Institute (WTI) for sponsoring Shop Talk Her Way. Visit worldpac.com for the latest in auto parts distribution and wtitraining.com to explore training programs that can take your career to the next level.
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Latest Episodes
The Truth About Profit, People, and Running a Great Shop | Ep 34
In the final episode of Shop Talk Her Way, JeanAnn SaintGrace shares key lessons on building a successful auto repair shop. She discusses digital vehicle inspections, ...
Your Team Can't Buy Into What They Don't Understand | Ep 33
JeanAnn SaintGrace explains how consistent one-on-one meetings build trust, strengthen teams, and help technicians grow. She shares how goal-setting, accountability, a...
Why Do We Keep Blaming Instead of Leading? | Ep 32
JeanAnn SaintGrace challenges shop owners, technicians, and advisors to take responsibility and help improve the automotive industry. She discusses negative advice onl...
No Signature, No Protection? Shop Owners Need to Know ASAP | Ep 31
In this episode, JeanAnn SaintGrace explains why auto repair shops should never rely on handshake deals when it comes to customer repairs. She breaks down why proper d...
How to Build a Shop That Fits Your Life | Ep 30
In this episode, JeanAnn SaintGrace explains why shop owners, not coaches, should be the ultimate authority when it comes to building their business. Whether you want ...